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Help

How to view the Help Files on Eazy Contracting:
  • Navigate to the Capture.PNG Icon to allow the dropdown to display.
  • Click Help to view the Help Files.
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Support

How to Log a Support Ticket:

Before submitting a Ticket look through the "Help Files" or "FAQ's" to see if there is a solution. A Support Ticket can be Submitted in two ways
  • E-mail Ticket
  • FreshDesk Ticket
It is important to note that there are 5 types of Tickets that can be submitted.  Please state on your E-mail, which Type of Ticket you are submitting or Select the Type from the drop down box in FreshDesk as show in the FreshDesk section below.
  • Question - Select this option to ask any Question regarding Eazy Contracting or How to accomplish a Task through Eazy Contracting.
  • Incident - Select this option to Notify Eazy Support of an Error that has occured with Eazy Contracting.
  • Problem - Select this option should there be a Problem accomplishing a Task through Eazy Contracting.
  • Feature Request - Select this option should you have an idea on how to Improve or Add to Eazy Contracting's functionality (Do note that this should be a Generic Request that all Clients could benefit from).
  • Lead - Select this option to Notify Eazy Sales (this can be selected in the "Group" drop down box when sending a ticket through FreshDesk) of a Business Lead.
E-mail Ticket

A Ticket can be Submitted via E-mail to support@eazycontracting.com

Your Subject Line needs to be clear on what the Ticket is about E.g I am not able to book my hours.

It is critical that the following information is incorporated in the body of your E-mail
  • For ALL tickets submitted please included the Job number, Call-Out number, Order number or Invoice number that is related to the ticket being submitted.
  • When asking a Question please be specific as to what area of Eazy Contracting you are refering to (e.g Call-Out's, Jobs, TimeSheets etc).
  • When submitting an Incident or Problem, please note what Task you were busy with when the Problem or Incident occured. What steps did you take to get to where the Problem or Incident occured.  In the case of an Incident please send a Screen Shot (How to take a Screen Shot) or Written Copy of the Error Message that was received.
  • When submitting a Feature Request, please give a full explanation of what the Feature is, what it would accomplish and how it would tie-in with the other Business Processes.
  • When submitting a Lead please give the Business Name, Contact Person, Contact Number and what type of operation it is.
FreshDesk
  • Navigate to the Capture-(1).PNG Icon to allow the dropdown to display.
  • Click FreshDesk.
  • Click New in the Top right hand corner and then select Ticket.
  • All Information must be Captured.
  • Input your E-mail Address in "Requester".
  • Input a "Subject Line" that is Clear on what the Ticket is about E.g I am not able to book my hours.
  • Select a ticket "Type" from the drop down box.
  • Leave the "Status" section set to "Open".
  • Select a "Priority" from the drop down box (How urgent is your Ticket).
  • Select a "Group".  This is always "Support" except when the Ticket is a Lead.
  • Select a Specific Agent ONLY if they are Relevant to your Ticket from the drop down box.
  • In the "Description Box" it is critical that we receive the following information from you.
  • For ALL tickets submitted please included the Job number, Call-Out number, Order number or Invoice number that is related to the ticket being submitted.
  • When asking a Question be specific as to what area of Eazy Contracting you are refering to (e.g Call-Out's, Jobs, TimeSheets etc).
  • When submitting an Incident or Problem, note what Task you were busy with when the Probelm or Incident occured. What steps did you take to get to where the Problem or Incident occured.  In the case of an Incident please send a Screen Shot or Written Copy of the Error Message that was received.
  • When submitting a Feature Request, give a full explanation of what the Feature is, what it would accomplish and how it would tie in with the other Business Processes.
  • When submitting a Lead give the Business Name, Contact Person, Contact Number and what type of operation it is. This is important for us to be able to asses the problem accurately and timeously.
  • Click on the Paperclip to upload an Image or Screen Shot of the Problem.
  • Click Submit once All Information has been Captured.
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